Another insurance problem
Posted 04 September 2012 - 02:08 AM
Well, I have a new bigger problem with them. I was told (when I changed car last time) the problems were due to the fact I was unemployed. But then again I was also told their system was being updated and other excuses I can't remember right now. As mentioned in my Puma thread, the engine had gone and I needed another car. So... I bought another car and contacted Ecar for the change over. I expected there to be problems as last time but nothing like what I was told. Apparently their under writers had changed their terms and conditions and that they no longer provide insurance for my area. I don't get why because I live in a very quiet area and have never heard about any car crimes etc. I asked what that meant and was told my policy would be cancelled. WTF i thought, I only had to wait til Novemeber to have an extra no claims bonus.
I received an Email stating I had requested it to be cancelled and to await any info regards to any money owed to me. I didn't cancel it, they did!
I'm unsure on what to do, I have had to go through someone else as my son has ADHD and my daughter who was born very early has development problems etc. I told them this and they said there is nothing they can do.
Surely they can't cancel an active policy because they have changed Ts and Cs. I would have thought I would have had until the renewal at least.
Just after some advice on this tbh.
Posted 04 September 2012 - 07:21 AM
Posted 04 September 2012 - 10:28 AM
Seems like a pointless thread, but treat it as a warning never to go with Ecar... Anyone considering going with them check out their Facebook page first and you'll soon change your mind.
Posted 04 September 2012 - 10:58 AM
* Just read your update; good to hear you got it sorted!
Edited by HasAki, 04 September 2012 - 11:00 AM.
Posted 04 September 2012 - 02:53 PM
Just got an Email back:
As we are now agreed upon a mutually satisfactory resolution to your complaint, please find attached written proof of 6 years’ No Claims Discount. The original will be dispatched as soon as possible to your registered contact address in Leeds. Enclosed therewith, per the terms of our settlement, will be a cheque for £198.90.
Happy it turned out well, but could have easily turned out worse.