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Another insurance problem

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Ok, so I had another thread about problems I had changing over car on my policy and it taking alot of calls and emails to get their backsides into gear. Taking 3 weeks to do a simple task.

 

Well, I have a new bigger problem with them. I was told (when I changed car last time) the problems were due to the fact I was unemployed. But then again I was also told their system was being updated and other excuses I can't remember right now. As mentioned in my Puma thread, the engine had gone and I needed another car. So... I bought another car and contacted Ecar for the change over. I expected there to be problems as last time but nothing like what I was told. Apparently their under writers had changed their terms and conditions and that they no longer provide insurance for my area. I don't get why because I live in a very quiet area and have never heard about any car crimes etc. I asked what that meant and was told my policy would be cancelled. WTF i thought, I only had to wait til Novemeber to have an extra no claims bonus.

 

I received an Email stating I had requested it to be cancelled and to await any info regards to any money owed to me. I didn't cancel it, they did!

 

I'm unsure on what to do, I have had to go through someone else as my son has ADHD and my daughter who was born very early has development problems etc. I told them this and they said there is nothing they can do.

 

Surely they can't cancel an active policy because they have changed Ts and Cs. I would have thought I would have had until the renewal at least.

 

Just after some advice on this tbh.

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sounds dodgy to me, as i thought once youve taken a policy out they'd have to stick to the T's & C's they supplied when you got the insurance, id try ringing trading standards or that other place i cant think of :-p at the min

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I sent them a nice Email this morning and another to the financial ombudsman. Within the hour I received an email back from Ecar stating I would get a refund of near 200 and a full years no claims. Shocked they didn't drag it out longer like they usually do.

 

Seems like a pointless thread, but treat it as a warning never to go with Ecar... Anyone considering going with them check out their Facebook page first and you'll soon change your mind.

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Doesn't sound right but would definitely check the T&C's when you took out the policy. Maybe speak to Consumer Direct or your local Citizens Advice once you've done this to see if they can help.

 

* Just read your update; good to hear you got it sorted! :thumbsup:

Edited by HasAki

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They are, I went with them because they are so cheap but like the saying goes 'you get what you pay for'

 

Just got an Email back:

 

As we are now agreed upon a mutually satisfactory resolution to your complaint, please find attached written proof of 6 years’ No Claims Discount. The original will be dispatched as soon as possible to your registered contact address in Leeds. Enclosed therewith, per the terms of our settlement, will be a cheque for £198.90.

Happy it turned out well, but could have easily turned out worse.

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